We want to apologize for the technical issue that caused multiple emails to be sent out by mistake yesterday. We completely understand how frustrating that might have been and want to assure you that the issue has been resolved.

We want to clarify that:

  • Your information is secure. This was a glitch in our email system, not a hack, and your personal data is secure.
  • No unexpected donations were made. Unless you visited our website and made a gift, no donations have been processed on your behalf.
  • We’re proactively taking steps to prevent this from happening again. We value your support so much, and we’re taking steps to ensure this doesn’t happen again. We’re reviewing our systems to ensure that your communication preferences are respected moving forward.

If you have any concerns or questions, we are here to help! You can send an email to engagement@canadianwomen.org, and we will get back to you as soon as possible. We have had a high volume of concerned supporters like yourself reaching out, so we thank you for your patience as we work to respond.

Questions and Answers

Q: Was my information compromised?
A: No, your information was not compromised. The issue was a technical glitch in our email system. Everything is secure, and no data has been breached.

Q: Did I make a donation without realizing it?
A: No donation was made on your behalf unless you specifically visited our website and made a gift. If you’d like us to double-check your account, we are happy to reach out to our donor care team and they will send you a confirmation email regarding the status of your account.

Q: Will this happen again?
A: We’ve identified the issue and fixed it. We’re also taking steps to prevent it from happening again, because respecting your communication preferences is very important to us.

Q: I want to unsubscribe.
A: We’re sorry to see you go, but we respect your decision to adjust your email preferences or unsubscribe. You can hit “unsubscribe” at the bottom of any email from us or email us at: info@canadianwomen.org and we can update your preferences for you. The support of people like you makes our work possible, and we only want to connect with you in the ways that work best for you. You can re-subscribe at any time by calling us at 1.866.293.4483 or signing up for email updates on the website.

Q: How did I end up on your mailing list?
A: There are a few ways you could have ended up on our mailing list. If you subscribed on our website, signed up to count yourself in, signed up to take our changemaker quiz, became a Signal for Help Responder, signed a petition from the Canadian Women’s Foundation, responded to one of our surveys, or made a donation.

What if I still have questions or concerns?
We’d be happy to help! You can email us at engagement@canadianwomen.org or call us at: 1.866.293.4483. We have had a high volume of concerned supporters like yourself reaching out, so we thank you for your patience as we work to get back to you as soon as possible.

Thank you so much for your understanding and your incredible support. It means the world to us. We are so grateful that you’ve counted yourself in to the Canadian Women’s Foundation’s caring and generous community. Striving to communicate with you in the ways that you prefer is top-priority for us, and we are working to ensure errors like this will not happen again.